Refund Policy

Last updated: August 30, 2023

Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations of subscriptions and purchases made on Yanderes.

Subscription Cancellations

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for subsequent billing periods
• No partial refunds are provided for the unused portion of the current billing period

Refund Eligibility

Subscription Refunds

We may provide refunds for subscription payments in the following circumstances:

• Technical Issues: If you experienced significant technical issues that prevented you from accessing our service, and our support team was unable to resolve these issues.
• Accidental Purchases: If you accidentally purchased a subscription or were charged twice for the same subscription period.
• Unauthorized Charges: If your account was used without your permission to make a purchase.

Refund requests must be submitted within 14 days of the charge date.

One-Time Purchases

For one-time purchases (such as novel credits or special content):

• Unused purchases may be eligible for refunds within 7 days of purchase
• Used or consumed purchases are generally not refundable

How to Request a Refund

To request a refund:

1. Contact our support team at [email protected]
2. Include your account information and order/transaction details
3. Provide the reason for your refund request

We will review each request on a case-by-case basis and respond within 5 business days.

Processing Refunds

If your refund request is approved:

• The refund will be processed to the original payment method used for the purchase
• Processing time may vary depending on your payment provider (typically 5-10 business days)
• You will receive an email confirmation when the refund is processed

Free Trial Conversions

If you signed up for a free trial that converted to a paid subscription:

• You are responsible for canceling before the trial period ends if you do not wish to be charged
• We do not typically provide refunds if you forgot to cancel a free trial

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us at [email protected].